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Terms and Conditions for Online Services

Effective Date: 17/04/2025

Welcome to Elaf Cargo Group’s Website!

Elaf Cargo Group (“we”, “our”, “us”, “Elaf Cargo”) is a duly registered logistics and shipping company operating in the Hashemite Kingdom of Jordan and internationally. We are dedicated to providing freight forwarding, shipping, warehousing, and customs clearance services. We operate the website located at (https://www.elafcargogroup.com), our mobile applications, and other digital platforms with links to these Terms and Conditions (“Terms and Conditions”), including without limitation (Elaf Cargo App) (collectively, the “Site(s)”, “Website(s)”, “Online Channels”, and/or “App(s)”, unless otherwise specified).

Users of our Online Channels, including clients and customers of our services, are referred to as “Users”, “Customer(s)”, “you”, “your”, or “yours”.

1. Definitions

  • Content: any text, graphics, audio, video, data, or other information displayed on our Online Channels.
  • Online Channels: our website, mobile application, or any other officially approved digital channel.
  • Shipping Services: air, sea, and land freight, warehousing, customs clearance, and other logistics services provided by us.
  • Intellectual Property: includes but is not limited to trademarks, copyrights, trade names, designs, processes, documents, and software owned by Elaf Cargo or its partners.

2. Acceptance of Terms and Modifications

By using our Online Channels, you agree to these Terms and Conditions, our Privacy Policy, and any other published policies. If you do not agree, you must not use our Online Channels.

We reserve the right to modify these Terms and Conditions at any time without prior notice. Continued use of our Online Channels after modifications constitutes your acceptance.

3. Our Services

Through our Online Channels, Elaf Cargo offers shipping, freight forwarding, customs clearance, warehousing, and related logistics services. Services may be updated, suspended, or removed at our discretion.

We reserve the right to reject any shipment request, refuse service, or limit our liability for technical, legal, or operational reasons.

4. Submitting Orders and Account Registration

To use our services, Users must submit a shipment request or register through our Website/App.

Users must be of legal contracting age. If under 18, parental consent is required.

5. Representations and Warranties

By using our Online Channels, you confirm that:

  1. All information provided is accurate, complete, and up to date.
  2. You have the legal right and authority to enter into agreements with Elaf Cargo.
  3. You agree to update us if your contact information changes.

If any information is found to be false or incomplete, Elaf Cargo reserves the right to suspend or terminate your account.

6. Payment Terms

  • All payments for services must be made through the official payment channels provided by Elaf Cargo.
  • Orders will not be processed until payment is confirmed.
  • Prices are subject to change and may include additional taxes, duties, or surcharges imposed by regulatory authorities.
  • Refunds, if applicable, will follow Elaf Cargo’s refund policy.
  • If payments are made through third-party providers, their terms and conditions apply.

7. User Accounts and Security

You are responsible for maintaining the confidentiality of your account and password. Any unauthorized access must be reported immediately.

8. Compliance with Laws

Elaf Cargo complies with anti-money laundering and international shipping regulations. Customers agree to provide accurate KYC information (ID, passport, customs documents). Any suspicious activity will be reported to the authorities.

9. User Conduct

Users must not:

  • Ship prohibited or illegal goods.
  • Provide false documents or misrepresent shipments.
  • Abuse or misuse Elaf Cargo’s Online Channels.
  • Interfere with system security, attempt hacking, or unauthorized access.

Violations may result in termination of services and legal action.

10. Intellectual Property

All trademarks, logos, and content are the property of Elaf Cargo. No license is granted without prior written approval.

11. Confidentiality

Customer information will be kept confidential and only disclosed when required by law, regulatory authorities, or service fulfillment.

12. Data Privacy

By using our Online Channels, you consent to the collection and processing of your personal data in accordance with our Privacy Policy.

13. Communication

By providing your contact details, you consent to receiving service updates, shipment notifications, and promotional messages from Elaf Cargo via email, SMS, or phone.

14. Termination of Services

Elaf Cargo reserves the right to suspend or terminate services, accounts, or shipments in cases of violation of these Terms and Conditions.

15. Limitation of Liability

Elaf Cargo provides services on an “as is” and “as available” basis. While we strive for efficiency, we do not guarantee uninterrupted service, and we are not liable for delays caused by customs, port authorities, strikes, natural disasters, or other force majeure events.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes shall be resolved through the Central Court of Amman.

17. Contact Information

For inquiries, you may contact us:

📧 Email: [email protected]

🌐 Website: www.elafcargogroup.com

18. General Provisions

  • Force Majeure: We are not liable for delays caused by events beyond our control.
  • Severability: If any part of these Terms is unenforceable, the remaining provisions remain valid.
  • Waiver: Failure to enforce a right does not waive it.